We provided tailored IT solutions, customized to your business specific needs, at an affordable price. From day-to-day troubleshooting to strategic long term planning, outsourcing your IT to Falcon Worx saves you time, money and frustration.

Support



Proactive IT Support & Maintenance


Our approach to computer network management goes against the typical reactive business model most IT companies adopt.  What does that mean for your business? It means that with Falcon Worx as your IT service provider, your company’s downtime will be minimized. We don’t sit around and wait for things to go wrong.

We’re on the constant lookout for potential problems and we eliminate them before they can occur. We perform maintenance and upgrades in the background at non-peak times as to avoid negatively impacting your productivity.  Any manager knows that even the smallest downtime can mean large losses. We’re here to help your company increase productivity by streamlining your network and drastically increasing its speed and reliability.

On-Site & Remote Support


We pride ourselves on rapid, reliable, and personal service. Our rates are highly competitive with no hidden costs. We are a highly skilled, experienced, and professional team that treats your business as if it were our own. Falcon Worx  managed services customers also benefit from the quickest response time possible with the aid of our secure remote support, 24/7/365. Through your internet connection, we can remotely and securely access any PC, server, or any other device in your network within seconds, fixing the problem.

24×7 Remote Monitoring


Enjoy peace of mind; let us monitor your network 24/7/365! Every network small, medium, or large can benefit from our remote monitoring system. We constantly monitor all of the devices in your network, looking for problems or potential issues. When a problem is discovered, an alert is triggered.

A service ticket is then automatically generated and sent to the appropriate support staff. This whole process takes just a matter of seconds. Chances are, we’ll know about a problem in your network before you do. By implementing our remote monitoring system on your network, your company is taking a huge leap forward to increasing its productivity by minimizing  downtime.

Hardware Support


From upgrading your workstations to purchasing your first server we can provide you the necessary computer hardware to run your business better. Old equipment? We can quickly and accurately diagnose potential hardware issues or failure. All repairs are reasonably priced, completed quickly, and performed correctly. With our vendor discounts and service guarantee, you get service that is second to none. Trust Falcon Worx for all of your company’s computer hardware needs, you will not be dissapointed.

Rapid Response


We understand that time is money, and downtime is costly for business.  Our clients benefit from our reliable and rapid response times.  If we can’t solve the problem remotely, expect a visit. You can count on us to get you back up and running again as quickly as possible. Minimize your company’s downtime with Falcon Worx as your IT service provider.

Solutions



Spam & Virus Protection


Spam and viruses are constantly evolving to evade detection. Your company’s network had better be prepared. Falcon Worx implements a number of counter measures to combat these threats. We stop these threats before they reach your network. Through our  partnerships with companies like Sonicwall and Reflexion, we provide that extra layer of protection by deploying the latest and greatest in anti-virus, anti-malware, and anti-spam technology on your servers and workstations. Our managed services customers benefit from having their spam and virus protection constantly monitored to insure they’re always up-to-date and fully protected against these types of threats.

Remote Data Backups


It’s not a matter of how but when. Whether its hardware failure, property damage or malicious activity, your data is always at risk. Financials, Personal Information, Intellectual Property, what would it cost your company if it were stolen or lost? We know your data is critical.  You can trust Falcon Worx to employ file archival solutions that make sure that when it does happen, you won’t miss a beat.

Hosted Microsoft Exchange


Microsoft Hosted Exchange from Falcon Worx is the email solution designed to help small and medium companies with:

• Accessing information, even when out of the office
• Getting more out of an email system so that employees can get more accomplished
• Gaining the peace of mind that comes from a professionally managed service

With Microsoft Exchange as the mail server and Microsoft Outlook as your client, your employees can do more than send and receive email – they can share calendars, folders and contacts. Outlook is available for desktop, browser, and mobile access so you’re always connected, whether you’re in the office, traveling, or working at home. And since you always connect to the same Exchange server, your inbox stays synchronized, no matter which Outlook client you’re using. If you don’t have Outlook, you’ll receive a free fully licensed copy of Outlook 2007 for each hosted email account.

When you choose hosted Microsoft Exchange from Falcon Worx, you can rest assured, knowing your email system is always secure, always backed-up and always available with our:

• State-of-the-art security and privacy
• High reliability and performance
• Outstanding administration and support

Implementing and managing Microsoft Exchange in-house has been cost-prohibitive and out-of-reach for most small-medium businesses. Hosted Exchange is suitable for even the smallest companies with only a few employees. You gain all the power with none of the pain when you choose Microsoft Hosted Exchange from Falcon Worx.

You don’t own a copy of Microsoft Outlook to take advantage of hosted Microsoft Exchange from Falcon Worx? Through a special agreement with Microsoft, all Falcon Worx hosted Microsoft Exchange customers will receive  one free and fully licensed copy of Outlook 2007 for each hosted mail box!  Keep your complementary copy of Outlook 2007 as long as your mail box is hosted with Falcon Worx.

Spam Filtering


Stop spam, viruses and phishing scams before they get to your email inbox. Various spam and directory harvest attacks on your email software should be stopped before they reach your computer infrastructure, where they can wreak havoc on a server or individual workstation. Eliminating spam not only reduces the risk to your network, it frees up valuable space for your more important files.

Email Archiving


Email traffic is growing in volume every day. Hundreds of billions of emails are generated each week by business alone, and they all have to be stored somewhere. In this digital age, throwing away old emails and messages can prove a disaster if a deal goes sour or discrepancies arise.  Let us show you how we can help you organize and archive your emails to increase your overall workflow and help your company become compliant. At Falcon Worx, we make IT easy.

Mobility Applications


Mobility or the use of mobile technology in business is growing exponentially and encompasses every aspect of today’s busy schedule. In the business arena, you have to be nimble, flexible and connected.  Falcon Worx can develop a plan that meets your unique needs and deploy the technology in a consistent, secure, cost-effective manner that benefits your operation. These solutions, when applied appropriately, can help workers who are out of the office to function with the same productivity as if they were in the office. Always on the go? We help you stay connected.

Web Filtering


Are your employees spending too much time playing games, visiting social networking sites, or even viewing inappropriate content while they’re at work? By implementing web filtering, Falcon Worx can help you increase your productivity by blocking inappropriate sites and content you deem inappropriate for work. Web filtering also stops malicious content from being inadvertently downloaded and also helps prevent malicious attacks on your network. Detailed reports allow you to monitor web traffic, and adjust your policies based on usage.


Microsoft Sharepoint Services 3.0


Whether you collaborate with team members across town or with vendors overseas, hosted Windows SharePoint Services v3.0 sites let you compare notes, share schedules, and work together on virtually any type of file. Hosted Windows SharePoint Services v3.0 also makes it easy to launch and maintain intranets, Web sites, bulletin boards, and picture libraries. Improve your project management with shared calendars and issue tracking. You can access critical documents from any web browser from anywhere at any time.

Google Apps Implementation


Whether your business is moving towards cloud computing, just wants an affordable email solution, or struggles to give employees access to critical information in a secure manner, Google Apps will help you stretch resources and work smarter:

Gmail and Google Calendar keep employees connected and save your company time, money and alot of paper. Google Docs, Google Talk, Google Video and Google Sites complement traditional office software to make teamwork collaboaration easier and much more efficient. Get more done.

Security & Monitoring


At Falcon Worx we take security very seriously and specialize in implementing ultra affordable hybrid surveillance systems. Be there even when you can’t be. Our DVR based systems allow you to observe your business over an internet connection from anywhere in the world, all in real time. This allows your company to keep a visual record of what happens, when it happens. Minimize your liability, minimize your losses, and increase accountability with our custom installed surveillance systems from Falcon Worx today!

Enhancement Services



IT Planning & Consulting


Whether you’re a new business just starting out, an existing business expanding, or just looking for a solid IT infrastructure Falcon Worx can accommodate you. Our experienced staff will help you build a network that is scalable allowing for growth and flexibility for your business. We’ll custom tailor a solution that perfectly balances benefits and costs for your company. There is no cookie cutter solution when it comes to our clients. Every client’s needs and requirements are unique, and here at Falcon Worx we invest the time necessary to get the results our high standards demand.

Desktop Support


Falcon Worx offers installation, maintenance and repair for desktop and laptop systems, network connectivity, PDAs and peripheral network equipment for both work and personal devices. We are proud to provide desktop support for the education, financial, medical, and retail industry.

Technology Implementation


Not sure what you need to get up to speed or where to start?  No problem, we can help. Whether its mobile integration, connecting a PC to your office workstation or just upgrading your current server, we make it easy and understandable.

• Computer Systems
• Networking
• Database Management
• Voice Communications
• Data Communications

• Access Control and Monitoring
• Internet Integration
• Information Security
• Audio & Video

Staff Support


Our commitment to a proactive approach to IT doesn’t stop with the handshake.  We also work and troubleshoot directly with your staff and employees to make sure that the new technologies, processes, or upgrades are being used efficiently. We understand that a happy staff is a productive staff.

Questions? 912.826.0181

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